It could be you...

HJS Essentia are looking for a part time Receptionist and Administration Assistant. Five hours a day (9:30 – 14:30), five days a week (Monday – Friday).

Main roles:

      - Provide support for directors and sales staff to ensure efficient provision of customer service.

      - First line customer contact via telephone and provide administrative support to the
        team as required.

Key tasks:

      - Handle incoming telephone calls in an efficient and professional manner.

      - Make outbound calls to customers to keep them informed of progress for outstanding jobs.

      - Review the outstanding job list and ensure that call-back deadlines are met.

      - Support the Administration Manager in a range of administrative tasks which may include
        handling post and maintaining internal records.

      - Other sundry tasks as required by the directors from time to time.

Key performance indicators:

      - Positive contribution to customer satisfaction, evidenced by zero negative feedback.

      - Maintaining the goal of zero overdue job tickets.

      - Accurate completion of all telephone messages.

      - Satisfactory completion of tasks delegated by Administration Manager – monitored for
        accuracy and timeliness.
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Please address all applications to hr@hjsessentia.co.uk
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